HV_Customer Service Executive

Job Summary: The incumbent is responsible for handling Call Center’s calls. 
 

Main Duties: 

1. Inbound: To handle all customers’ requests on product and other claims service general information 

1. Outbound: To handle permanent punctual campaigns/ programs, initial claim handling & support. 

1. To support for quotation of standardized products 

1. To support sales and policy renewal process 

1. To daily report call center’s activities 

1. To update customer’s database. 

1. To contact with vendor for arrangement pre-inspection, update status for Sale’s inquiry 

1. To support Policy Management team in some admin tasks 

1. To back up receptionist job. 

1. To assume other duties as and when required. 
    

Preferred Qualifications: 

University graduate. 

Possession of relevant Insurance Professional Qualifications is preferable. 
 

Language Abilities: 
Strong verbal and written communications (both English and Vietnamese) skills 
 

 
PC-related skills: 

MS Office: Word, Excel, PowerPoint 

 
Preferred Experience: 

Working experience in insurance company handling front-line duties. 

Prefer customer service experience. 

 
Preferred Personal Attributes: 

Interpersonal Skills: 

• Communication Skills: Ability to communicate effective in English & Vietnamese 
• Co-operation: Must be able to work independently as well as work effectively in CS-PM team 
• Customer-oriented 

Personal Qualities: 

• Honesty 
• Responsibility 
• Adaptability 
• Initiative 

Business Skills: 

• Work standards: Punctual, dependable, highly responsible, and must be able to work in shifts. 
• Handling Skills: Able to solves customer service issues and problems or suggest solution 
• Confidentially: Must be able to keep company confidentiality of company information 

Your experience and expertise have a place here. Every role at Liberty Insurance is essential to our mission of help people live safer, more secure lives. 

Why a Career at Liberty Insurance 

Benefits and Balance: We offer flexible working arrangements and a benefits package that is designed to help you meet your health needs and enjoy leisure activities. 

Build a Strong Career:  We’ll work with you to pursue your goals and to meet them. Because when you succeed, so do we. 

A Commitment to Diversity and Inclusion: An open and inclusive culture benefits us all, as well as our customers, so we make it our priority. 

A Focus on the Customer: Your ability to prioritize the needs of our customers will always be embraced and appreciated. 

Do Great Work: We always look to create the best solution.  We know what it takes to succeed in the market: Responsibility. It’s our responsibility to find not just a solution, but the best one. 

Join us and take the opportunity to advance your career.