Senior Executive, Claims-Motor

Job Summary:

The successful candidate will be joining our Claims-Motor Team in Hong Kong office and to assist the Team Manager in motor claims handling (bodily injury, own damage, property damage), including managing and reviewing reserves, improving customer experience and cost management.  

Main Responsibilities:

• Advise policyholders and claimants on policy and claims related matters.
• Negotiate and settle claims accurately and timely.
• Ensure each claim is assessed correctly in accordance to policy coverage and within the authority limit given and with adequate reserve set.
• Ensure all correspondences and enquiries, including complaints, are managed, and responded to in a timely manner with excellence claim service.
• Proactively manage all claims in the most effective manner.
• Review outstanding claim files.
• Perform other duties as and when required.   

Main Requirements:

• Diploma/degree holder or above
• Ideally minimum 2 years of solid experience handling motor claims 
• Prior experience handling bodily injury claims would be ideal 
• Insurance professional qualification(s) preferred but not a must
• Fluent spoken and written Cantonese, Mandarin and English 
• Fresh graduates are also welcomed to apply and will be considered for junior level  

**This position may have in-office requirements depending on candidate location.**

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.   

Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG’s Insider Pro and Computerworld’s 2020 list. For many years running, we have been named by Forbes as one of America’s Best Employers for Women and one of America’s Best Employers for New Graduates—as well as one of America’s Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-equity-inclusion/

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits  

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 

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