Assistant Manager, Claims

Job Summary

We are seeking a highly skilled and motivated individual to join our team. The successful candidate will be responsible for managing SG vendors across all lines of business (LOBs) and driving process improvements and project management initiatives within our claims department.

Job Responsibilities

SG Vendor Management (50%)

• Develop and implement a comprehensive vendor management strategy for all LOBs
• Manage vendor selection, onboarding, and termination processes, ensuring compliance with company policies
• Foster and maintain strong relationships with vendors through regular communication and performance reviews
• Monitor and track vendor performance using key performance indicators (KPIs), taking necessary actions to optimize processes and costs
• Negotiate contracts and service level agreements (SLAs) with vendors to ensure the best possible terms for the company
• Collaborate with relevant teams to ensure seamless vendor management and resolve any issues promptly
• Continuously assess the vendor landscape and identify opportunities for improvement or cost savings

SG Process Improvement & Project Management (50%)

• Execute claims projects with discipline to deliver loss cost and expense savings through the Claims Master Plan for both IT and non-IT related projects
• Liaise with stakeholders to establish project plans, monitor execution, remove bottlenecks, and escalate issues to claims leaders as needed
• Prepare business requirements documents (BRD) and business cases, collaborating with IT and claim leaders to prioritize and implement initiatives
• Drive claims operational excellence by researching industry best practices and continuously improving project management processes and methodologies
• Conduct monthly check-ins with AMCM claims leaders to follow up on planned initiatives, monitor progress, and prepare status reports

Job Requirements

• Bachelor's degree in related field
• 3+ years of experience in Insurance, Workshop, TPA, Surveyor
• Strong analytical, problem-solving, and communication skills
• Ability to manage multiple projects simultaneously and meet deadlines
• Knowledge of insurance claims processes is a must.
  

Liberty Insurance Singapore is a 100% owned strategic business unit of Liberty Mutual Insurance Group. Headquartered in Boston, Liberty Mutual Insurance Group is a diversified global insurer and the fifth largest property and casualty insurer in the U.S based on 2022 gross written premium. It ranks 86th on the Fortune 100 list of largest corporations in the U.S. based on 2021 revenue. As of 31 December 2022, Liberty Mutual Insurance Group had US$50 billion in annual consolidated revenue.

We employ over 50,000 people in 29 countries and economies around the world. Every role at Liberty Insurance is essential to our mission of helping people embrace today and confidently pursue tomorrow.

Join us and take the opportunity to advance your career.