Senior Executive, Claims-Accident & Health

Job Summary:

The successful candidate will be joining our Claims-Accident & Health Team in Hong Kong office and to assist the Team Manager in medical claims handling, including improving customer experience and cost management.

Main Responsibilities:

• Advise policyholders and claimants on medical policy and claims related matters.
• Process and adjudicate medical claims in an efficient and effective manner.
• Conduct cost review and hospitalization pre-approval cases.
• Streamline process to increase efficiency.
• Assist in ad hoc projects assigned by Team Manager for operation and service improvement.
• Provide customer services to the brokers and direct clients on claims related issues.
• Ensure each claim is assessed correctly in accordance with policy coverage and within the authority limit given.
• Ensure all correspondences and enquiries, including complaints, are managed, and responded to in a timely manner with excellence claim service.

Main Requirements:

• Bachelor’s degree plus professional insurance qualifications.
• Min. 5 years' medical claims exposure, with experience in handling individual and group claims adjudication is an advantage.
• Detail-minded, service-oriented, team player with good communications and interpersonal skills.
• Fluent spoken and written Cantonese, Mandarin and English.
• PC proficiency in MS Office.

About Liberty Insurance in Hong Kong 

Liberty International Insurance Limited in Hong Kong is a 100% owned subsidiary of the Liberty Mutual Insurance Group. We first started as OTB Assurance Ltd in 1973. In November 1999, Liberty Mutual Insurance Group acquired 70% shares of the company and was renamed as "Liberty International Insurance Limited". Liberty Mutual Insurance Group took over the remaining 30% shares three years later. 

Today, we offer a wide range of insurance products and services for individuals and corporations, including private motor, individual and group Life and Medical, office and shop packages, etc. We are one of the leading Insurance providers in Hong Kong. The Company distributes Medical, Property and Casualty insurance and services through professional and registered agents and brokers. 
  

Liberty Mutual Insurance Group 

Headquartered in Boston, Liberty Mutual Insurance Group is a diversified global insurer and the sixth largest global property and casualty insurer based on 2020 gross written premium. We rank 86th on the Fortune 100 list of largest corporations in the U.S based on 2022 revenue. As of 31 Dec 2022, we had $50 billion in annual consolidated revenue. We employ 50,000 people in 29 countries and economies around the world.