Operations Analyst

Role Overview

• The Operations Analyst is responsible for analyzing, optimizing, and improving the operational processes within the Operations department.
• The role involves collecting and analyzing data to support decision making, identifying inefficiencies, and providing actionable insights.
• The Operations Analyst works closely with the internal stakeholders to streamline processes, improving productivity and enhance overall business performance.
• The Operations Analyst should have a good understanding on Operations processes and business rules regarding Insurance products across all insurance lines of business

Role Responsibilities

Performance Monitoring

• Track and report on Operations KPIs, ensuring goals are met and identifying areas for improvement.

Data Analysis

• Gather, analyze and interpret data from various sources to identify trends, patterns, and insights that drive operational improvements.

Process Improvements

• Identify inefficiencies in current processes and recommend solutions to streamline workflows and increase productivity.

Business Insights

• Good understanding of the Operations processes, besides being able to provide sound technical advice/training on Operations matters, also able to provide meaningful Operations perspective in process/system design/controls. To also review and approve policies of higher risk profiles, and ensure business processes are well documented in SOPs.

Business Collaboration

• Collaborate with cross-functional/internal/external teams on projects, providing business insights and operational support to achieve project objectives.

Reporting

• Develop and present reports, dashboards, and visualizations to communicate operational findings to stakeholders and manager.

Technology & Tools

• Utilize relevant software, databases, and tools to efficiently manage and analyze operational data.

Compliance & Quality Control

• Ensure all processes adhere to company policies and regulatory requirements, maintaining high standards of quality and accuracy.

Role Competencies | Experience & Skills

Education & Qualifications

• Bachelor’s degree in business administration, Operations Management, Data Analytics, Insurance, or a related field.
• Professional certifications in Lean Six Sigma, Business Analysis, or Data Analytics are a plus.

Experience

• 3–5 years of experience in operations analysis, preferably within the insurance industry.
• Proven experience in process improvement, data analysis, and performance monitoring.
• Familiarity with insurance products and operational workflows across multiple lines of business.

Technical Skills

• Proficiency in data analysis tools such as Excel (advanced), SQL, Power BI, Tableau, or similar.
• Experience with process mapping tools (e.g., Visio, Lucidchart).
• Strong understanding of operations systems and databases used in insurance operations.
• Knowledge of automation tools or RPA is advantageous.

Business & Analytical Skills

• Strong analytical and problem-solving skills with the ability to interpret complex data sets.
• Ability to identify inefficiencies and recommend practical, data-driven solutions.
• Solid understanding of business rules and regulatory requirements in insurance operations.

Communication & Collaboration

• Excellent written and verbal communication skills.
• Ability to present insights and recommendations clearly to stakeholders at various levels.
• Strong interpersonal skills to collaborate effectively with cross-functional teams.

Compliance & Quality

• Familiarity with compliance standards and quality control practices in insurance operations.
• Detail-oriented with a commitment to accuracy and documentation.

Other Competencies

• Self-starter with a proactive mindset and continuous improvement orientation.
• Ability to manage multiple priorities and work under pressure.
• Comfortable working in a fast-paced, dynamic environment

Liberty Insurance in Singapore

Liberty Insurance Singapore is a 100% owned strategic business unit of Liberty Mutual Insurance Group. Headquartered in Boston, Liberty Mutual Insurance Group is a diversified global insurer and the fifth largest property and casualty insurer in the U.S based on 2022 gross written premium. It ranks 86th on the Fortune 100 list of largest corporations in the U.S. based on 2021 revenue. As of 31 December 2022, Liberty Mutual Insurance Group had US$50 billion in annual consolidated revenue.

We employ over 40,000+ employees in 28 countries and economies around the world. Every role at Liberty Insurance is essential to our mission of helping people embrace today and confidently pursue tomorrow.

Join us and take the opportunity to advance your career.